TOTAL QUALITY MANAGEMENT APPROACH
Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.
Our entire management staff has absorbed our commitment to quality service. Each new employee must go through orientation on quality performance.
Orientation - At ecoclean, we realize that our cleaners are more important than any product or equipment that we possess. They represent our entire company: therefore, before they officially begin working in the field, they must know what is expected. Our Orientation Program consists
of a corporate overview, formal review and sign-off on safety and general rules and regulations, with special emphasis placed on our commitment to safety and to quality followed by a shadowing period prior to training.
Training - Proper training will insure the safety of our employee and customer. Training shall consist of proper techniques to perform the requirements and proper use of all equipment and chemicals. At ecoclean, we strongly believe that the key to success through training is that "it never ends".
Inspections - The base of every quality program is data collected through visual inspection which permits evaluation of our service. Our weekly inspections and monthly audits of each account by professionally trained inspection personnel are the foundation of our quality program. Any defects in our service are to be identified and assigned for corrective action. We then address the root cause, and not the symptom, to ensure we do not have recurring defects.
Customer Communication - It is important that we interact with, listen to and hear what our customer is saying. By maintaining contact and involvement with our customer, we make certain that we are delivering what is needed. When our customers' needs happen to change, we are aware and pro-active with the proper solution or recommendation for change.
